Learn the fundamental auditing principles and practices relating to ISO/IEC 20000-1 service management requirements so you can help drive continual business improvement. By attending this five day course you’ll gain the knowledge and skills to undertake and lead a successful service management system audit. Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up in accordance with ISO 19011. Through activity-based learning, and practical auditing experience with coaching, group workshops and discussions, you’ll gain the necessary auditing skills to effectively lead audits and drive improvement. Successful completion of this GITCHIA certified training course, by passing the relevant examination and skills assessment, will demonstrate knowledge and basic skills to undertake and lead a management systems audit.
Who Should Attend?
Anyone who needs to audit an organization’s service management system.
Delegates are expected to have the following prior knowledge:
Knowledge of the requirements of ISO/IEC 20000-1 and the commonly used service management terms and definitions, as given in ISO/IEC 20000-1, which may be gained by completing our ISO/IEC 20000-1 Requirements training course, or equivalent.
What will I learn?
On successful completion, you’ll have the knowledge and skills to:
How will I benefit?
This course will help you: