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Management System Certification

ISO 9001
ISO 10002
ISO 13485
ISO 14001
ISO 20000
ISO 22000
ISO 27001
ISO 45001
ISO 50001

ISO 9001 – Quality management

Certification of quality management systems ISO 9001 is a global quality standard that is recognized across all sectors. It belongs to the ISO 9000 family and enables an organization to publicly demonstrate its commitment to product or service quality. Certifying to this standard helps companies to gain greater control over their processes, reduce the costs of low quality, optimize their schedules, increase productivity and assess and minimize risks. It also supports them in accessing new markets and fostering relationships of trust with new clients.

ISO 9001:2015 Update

ISO (International Organization for Standardization) amended the ISO 9001:2008 standard for quality management systems on 15th September 2015 in order to improve certain aspects of the 2008 version, such as putting increased emphasis on leadership and interested parties. This new version also incorporates some structural changes. ISO 9001:2015 is based on a high-level structure. This is a set of 10 clauses that are now shared by all ISO management-system standards, giving them a consistent structure. All new standards with this high-level structure share a common text as well as containing discipline-specific texts tailored to the particular management system in question.

The use of this new framework offers some significant advantages to companies:

  • The standard is easier to read and understand thanks to its more accessible language
  • Multiple management systems can be more easily integrated since they all share the same basic structure: scope, normative references, terms and definitions, context of the organization, leadership, planning, support, operation, performance evaluation and improvement
  • Companies can foresee and plan for changes
  • Organizations are encouraged to improve

What Are The Benefits Of ISO 9001?

The ISO 9001 standard offers multiple advantages to companies. It is a tool with which to identify quality-related aspects that the company could improve. Its ultimate aim is organizational excellence. The implementation of ISO 9001 is of benefit to companies both internally and externally.

 At an internal level, ISO 9001:

  • Helps a company to detect and address its weak points through a risk assessment of its processes
  • Increases productivity by offering greater control over processes
  • Significantly reduces costs related to poor quality
  • Strengthens the relationships between departments as a result of the leadership and staff involvement required

At an external level, ISO 9001:

  • Offers businesses a competitive advantage over market competitors
  • Improves a company’s image in terms of quality
  • Increases confidence among clients and end users
  • Boosts access to new markets

What Types Of Businesses Can Gain ISO 9001 Certification?

 This international standard can apply to any company, regardless of sector or size. Implementation of the ISO 9001 standard is particularly recommended for companies that are striving for quality excellence, increased confidence among clients at a global level and/or access to new markets.

Why Certify with GITCHIA Certification?

Certification is the GITCHIA management-system certification unit. It is founded on the principles of independence and impartiality. Our end goal is to:

  • Help our clients achieve and demonstrate their commitment to ongoing improvement
  • Certify our client’s compliance with the most exacting of standards by way of second-party and third-party audits
  • Ensure that our clients’ products gain access to international markets.

ISO 10002 – Quality Management – Customer Satisfaction Certification

You can turn unhappy customers into positive business opportunities with effective complaints management. Satisfied customers are your best ambassadors. An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers.

Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. Complaint management is not about reducing the number of complaints, but taking the information they generate and turning it into an opportunity for improvement. Smart complaint management will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. Auditing by GITCHIA against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves customer complaints effectively.

Certification against ISO 10002 will provide your organization with a high quality and reliable complaint management system, including the following characteristics:

  • Visibility
  • Accessibility
  • Responsiveness
  • Objectivity
  • Confidentiality
  • Customer-focused approach
  • Accountability
  • Continual improvement

Why Certify With GITCHIA Certification?

We can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process. Our ISO 10002 Foundation Training is designed to provide any organization with the fundamentals of the ISO 10002 requirements. Contact your local GITCHIA representative for further details. Partner with GITCHIA to improve customer service standards and complaint management with the implementation of ISO 10002.

ISO 13485 – Medical devices

Quality management system certification for organizations working in the design, development, production, installation or sale of medical devices and related services. Quality management system certification for organizations working in the design, development, production, installation or sale of medical devices and related services. The certification of quality management systems for medical devices supports organizations in this sector to achieve regulatory compliance and to meet the needs of their clients, both for companies and for related services.

What Is ISO 13485 Certification?

The ISO 13485 standard shares its structure with that of ISO 9001 and includes important factors such as sterile manufacturing, traceability and risk assessment. This permits the monitoring of the full healthcare-product production process, from design conception to end destination. ISO 13485 compliance enables organizations to meet quality system requirements around the world, including those set by the FDA in the United States, the Canadian authorities and the European Union.

Key Benefits

  • Ensures compliance with international regulatory schemes
  • Ensures compliance with client requirements
  • Enables the full monitoring of products, from design conception to end destination
  • Fosters recognition and confidence in the medical device industry
  • Provides access to national and global markets
  • Increases efficiency
  • Enhances the company’s reputation

Why Certify With GITCHIA Certification?

GITCHIA Certification is a prestigious independent body that was established to help organizations achieve their aim of continuous improvement. We assess the specific needs of our clients so that our auditors, who specialize in the sectors in question, can add maximum value while evaluating an organization’s compliance. Our teams of professionals draw up customized certification plans taking into account client structures, processes and areas of activity. Our global presence, extensive product portfolio and wide-ranging accreditations enable us to provide our clients with a comprehensive, expert and tailor-made service.

ISO 14001 – Environmental Management

Certification of environmental management systems; International standard ISO 14001 helps companies to control their environmental impact and achieve sustainable growth. It belongs to the ISO 14000 family of environmental management standards that were drawn up in 1996. Following the United Nations Conference on Environment and Development, also known as the Earth Summit that was held in Rio de Janeiro in 1992 ISO’s Technical Committee 207 set out to work towards achieving sustainable development.

The implementation and certification of an environmental management system demonstrates that a company is complying with current environmental legislation and assessing and minimizing environmental risks. ISO 14001 certification also supports companies in accessing new markets and fostering new client relationships. This standard can apply to any company, regardless of sector or size.

ISO 14001:2015 Update

This standard was initially published in 2004 and was then updated in 2015. Companies were given three years from the date of publication to make the transition. The new version still helps companies to reduce waste, save energy and boost their reputation vis-à-vis clients and suppliers. The key difference is that it is now based on a high-level structure. This new framework facilitates the integration of the ISO 14001 standard with those of other management systems. This enables companies wanting to certify to several ISO standards that share the same structure to make savings in terms of both time and money.

What Are The Benefits Of ISO 14001?

The primary advantage of implementing and certifying to the ISO 14001 standard is the chance for a company to create a robust and efficient environmental management system with which it can demonstrate its commitment to sustainable development. The certification of such a system is of benefit to companies both internally and externally.

At an internal level, ISO 14001:

  • Helps a company to detect and address its weak points through a risk assessment of its environmental processes
  • Increases productivity by offering greater control over processes
  • Significantly reduces quality-related costs by guaranteeing compliance with environmental legislation
  • Strengthens the relationships between departments as a result of the leadership and staff involvement required
  • Enables improvements in product or service design through the checks carried out at every stage of their life cycle

At an external level, ISO 14001:

  • Offers businesses a competitive advantage over market competitors
  • Improves a company’s image by publicly demonstrating its environmental commitment
  • Increases confidence among clients and end users
  • Boosts access to new markets that value corporate environmental responsibility

Who Is This Standard Targeted At?

The ISO 14001 standard is designed to apply to any company, regardless of its size, sector or geographical location. It is a voluntary standard; in other words, an organization can decide for itself if it wishes to implement it. By doing so, the company’s environmental management system will offer added value to the business.

Why Certify With GITCHIA Certification?

GITCHIA Certification is the GITCHIA management-system certification unit. It is founded on the principles of independence and impartiality. Our end goal is to:

  • Help our clients achieve and demonstrate their commitment to ongoing improvement
  • Ensure that our clients’ products gain access to international markets
  • Certify our clients’ compliance with the most exacting of standards by way of second-party and third-party audits.

ISO 20000 – IT Service Management

Information technology service management certification. It is increasingly important for organizations to certify that the IT services they provide or receive from a third party comply with internationally recognized good practices.

What Is ISO 20000?

ISO 20000 standard covers the management of IT services, allowing an organization to focus its information technology services on the needs of internal or external clients, to ensure quality service and efficiency. This standard is based on a set of internationally recognized concepts and practices for information technology services (ITIL) management. The basic and fundamental reason for adopting this standard is to provide the highest quality service, either to the organization itself or to its external clients. The ISO 20000 certification helps ensure that IT services comply with a set of minimum requirements, focused on the organizations’ business, while also providing external recognition by an independent third party.

Benefits Of ISO 20000 Certification

  • Protect the image and manage IT service risks regarding third parties
  • Improve the management of the IT services within the organization itself
  • Speed up response times in the event of an incident and improve the results and operation of technological applications
  • Prove there are adequate procedures and controls in place to provide consistent, cost effective and quality IT service

Competitiveness and Credibility 

Implementing ISO 20000 is your way to improve your company’s reputation (because you’ve adopted an internationally recognized standard for IT service management), competitive edge (because of your ability to compete with much bigger, well-organized competitors), perception and image (an ISO certificate, generally, improves the way partners/suppliers and customers perceive the organization), and credibility (e.g., your customers will trust you when they see that your internal organization and processes are aligned with ISO 20000).

Compliance 

By your implementation of an ISO standard, your customers know what they should expect, i.e., there are clear evaluation criteria (e.g., by implementing ISO 20000 they know what to expect from the Change Management or Incident Management process). Additionally, ISO 20000 takes care that legal or other regulations (e.g., security/ISO 27001) and their requirements are considered.

Customer Satisfaction 

Is there anything better in business than a satisfied customer? Well, implementing ISO 20000 makes it much easier to control IT service delivery processes and fulfillment of  targets (through having defined and implemented incident and problem management processes with respective roles and their responsibilities, as well as having monitoring and measurement in place). That improves the efficiency of your service management team and organization – a fact that makes your management happy.

Why With GITCHIA Certification?

GITCHIA Certification is an independent and renowned entity that aims to help organizations achieve their commitment to continuous improvement. We analyze the clients’ needs so that our auditors, who are specialists in each field, perform a service that provides the maximum value evaluating your organization’s compliance. Our teams develop specific certification plans according to our clients’ structure, processes and activities. Our international presence, extensive product portfolio, and accreditations allow us to offer global and expert service, tailored to your organization’s needs.

Iso 22000 – Food Safety Management System

Food safety management systems certification. The food industry supply chain is increasingly complex and global, requiring the adoption of common food quality and safety standards, which allow increasing the fluidity of relationships and ensure some common criteria for all the parties in the chain.

What Is ISO 22000?

The ISO 22000 certification in food and agriculture sector companies helps ensure food safety throughout the food chain to the end consumer or sales outlet. This international standard applies to organizations involved in primary production, food producers, retailers, catering companies, and service companies related to the field of food safety (cleaning and disinfection, transportation, storage and distribution, etc.).

Who compiled ISO 22000 ?

ISO 22000 is an international standard originating from ISO, the International Organization for Standardization. It is the result of collaborative and collective work by all stakeholders across the world. 35 countries participated in the latest update, which was finalized in June 2018. France is very much involved in the development of ISO 22000, via GITCHIA’s “traceability and food safety – management and hygiene” Standardization Commission which brings together professionals in the field from around thirty organizations: representatives of the State, industrialists, consumers, certification bodies, as well as universities, schools and institutes. Participation is open to all. It is essential for ISO 22000 and all international standards to meet the expectations of professionals in France. The standardization of management methods, product specifications and analysis methods has increased over the years. Almost 140 countries participate in the ISO Technical Committee for the agri-food industry, with more than 840 documents already published and kept up to date.

Why use ISO 22000 ?

Setting up a food safety quality management system leads to the deployment of resources to ensure the safety of products and services. This is an approved prevention and continuous improvement tool. The PDCA (Plan, Do, Check, Act) cycle is deployed at two levels: the first of these applies to the management system, the second to the HACCP principles. Like any international standard, ISO 22000 facilitates dialogue and saves time: by applying it, you are using a recognized, globally shared method. ISO 22000 builds trust with your suppliers, customers and interested parties in the food chain. It promotes effective communication with them by identifying potential hazards and by defining the measures to be implemented to control these hazards when they occur. However, ISO 22000 certification does not attest to the safety of a product, or of its fitness for use.

Benefits Of ISO 22000 Certification

Manage and control food safety risks in all the supply chain’s parties:

  • Help compliance with the food legislation applicable to each organization
  • Provide effective communication with the parties involved in food safety and an increase in clients’ and consumers’ trust
  • Integrate the food safety management system with the company’s quality management system (ISO 9001)
  • Achieve an industry-recognized certification
  • Increase your organization’s competitiveness

Why With GITCHIA Certification?

GITCHIA Certification is an independent and renowned entity that aims to help organizations achieve their commitment to continuous improvement. We analyze the clients’ needs so that our auditors, who are specialists in each field, perform a service that provides the maximum value evaluating your organization’s compliance. Our teams develop specific certification plans according to our clients’ structure, processes and activities. Our international presence, extensive product portfolio, and accreditations allow us to offer global and expert service, tailored to your organization’s needs.

ISO 27001 – Information Security Management

Certification of information security management systems Information is one of the most important of any company’s assets. Organizations handle and store a vast amount of confidential or sensitive data in their systems, which must remain accessible as well as secure at all times.An information security management system (ISMS) allows organizations systematically and efficiently to understand, manage and minimize information-security risks. The appropriate implementation and certification of such a system provides an assurance of the confidentiality, integrity and availability of stored data.

 Certified information security management systems foster confidence among clients and improve company efficiency. ISO 27001:2013 is currently the most widely recognized standard for managing information security. This international standard was drawn up by ISO (International Organization for Standardization) in 2005 in order to safeguard the security of company-held information. It was revised in 2013 in response to needs that had become apparent during the eight years the standard had been in use. One change made was the standard’s alignment with Annex SL, bringing it into line with a high-level structure. This new structure permits organizations to enhance their health and safety and environmental performance and also facilitates the standard’s integration with other management systems.

What Are The Objectives Of An ISO 27001:-Certified ISMS?

  • To protect data and guarantee its security
  • To identify risks resulting from data storage
  • To facilitate understanding of the standard and its integration with other management systems

What Are The Benefits Of ISO 27001?

  • Reduced information-security risks (data loss, theft, corruption, etc.)
  • Legal compliance
  • Reduced costs and improved functioning of processes
  • Enhanced client confidence that data entrusted to the organization will be handled appropriately
  • An improved competitive advantage
  • Increased staff awareness of the importance of information security
  • Improved organizational efficiency
  • Simpler integration with other management-system standards such as ISO 9001, ISO 14001 and ISO 45001

Who Is This Standard Targeted At?

Any organization can certify its ISMS under ISO 27001, regardless of its size or sector. At the moment, this standard is implemented most frequently by IT, insurance, retail and transport companies, as well as public sector bodies.

Why Certify With GITCHIA Certification?

GITCHIA Certification is a prestigious independent body that was established to help organizations achieve their aim of continual improvement. We assess the individual needs of our clients so that our auditors, who specialize in the sectors in question, can add maximum value while assessing an organization’s compliance.

Our team of professionals draw up customized certification plans taking into account the client’s structure, processes and area of activity. Our global presence, extensive product portfolio and wide-ranging accreditation enable us to provide our clients with a comprehensive, expert and tailor-made service.

ISO 45001 – Occupational health and safety

The new, international ISO 45001 standard supersedes the British OHSAS 18001 standard. Both share the same objective: helping businesses to prevent accidents and manage health and safety in the workplace. In 2015, ISO (International Organization for Standardization) began work on ISO 45001 with a view to developing a truly international standard that could bridge the divide created by OHSAS 18001. The main aim of this new standard is to protect all workers around the world with a single version of the standard. The final draft of ISO 45001 was approved in January 2018 and the standard was published in March. Companies have 3 years to make the transition to the new standard before OHSAS 18001 is repealed.

What Are The Benefits Of Iso 45001?

Occupational accidents and illnesses not only affect worker health and safety, but also have a major impact on organizations as a whole. ISO 45001 certification offers companies a variety of advantages, including:

  • Improved management of incidents and a subsequent reduction in lost time
  • Reduced insurance premiums and general cost savings related to health and safety incidents
  • Reduced absenteeism and turnover rates
  • Simplified communication with overseas suppliers, clients and partners
  • Enhanced company image through a demonstration of social responsibility
  • Improved competitive advantage

Who Is This Standard Targeted At?

Any organization can implement and certify a management system under ISO 45001, regardless of its size or sector. The standard is particularly aimed at companies wanting to:

  • Minimize risks to staff and other stakeholders through the implementation of an internationally recognized health and safety management system
  • Maintain and constantly improve on performance levels in the area of health and safety
  • Adjust all operations to comply with the health and safety policies set out in this international standard

Transition From OHSAS 18001 To ISO 45001

The new standard was published on 12th March 2018 and there is a transition period in force for all companies wishing to remain certified. As of 11th March 2021, occupational health and safety management systems will need to be certified under ISO 45001. Understanding the principal aspects of the new standard is vital to ensuring a successful transition. GITCHIA Certification runs training courses to help clients understand how the changes will affect them and to explain the benefits of certifying to ISO 45001 standard. Our highly experienced team of auditors can also offer clients a professional audit of their management systems and certify their compliance with the new requirements.

How Does The New Standard Differ From OHSAS 18001?

The new ISO 45001 standard differs from OHSAS 18001 in a number of key respects, principally in terms of structure and content. The following are some of the new features to be found in ISO 45001:

  • Terms and definitions. ISO 45001 provides more definitions, including new concepts such as “Performance evaluation”, “Context of the organization”, “Support”, “Leadership”, “Operation”, “Improvement”, “Planning” and “Worker participation”.
  • Context of the organization. To implement ISO 45001, a company’s internal characteristics –its structure, objectives, policies and strategies, amongst other things – must first be taken into account. It is also a prerequisite to consider any external context that may impact on the management system – the cultural, social and economic climates, for example – as well as to assess competencies.
  • Leadership and worker participation. While OHSAS 18001 refers only to leadership, clause 5 of the ISO 45001 standard brings in worker participation and consultation. It also places greater emphasis on the responsibility of management throughout the process.
  • Planning. The new standard more clearly defines the requirement to identify hazards by assessing risks and opportunities. This facilitates the prediction and mitigation of undesired effects on processes.
  • Support. Here, the primary difference between the new standard and OHSAS 18001 is that in ISO 45001, resources are listed under “Documented information” and not “Documents and records”.
  • Operation. ISO 45001 incorporates controls on all processes and includes the identification of potential emergency scenarios so that an appropriate response can be planned.
  • Performance evaluation. The new standard also covers the management system’s monitoring and measurement. The aim is to make it easier to meet the compliance obligations. This assessment is also fundamental as it feeds into both the internal audit and the management review.
  • Improvement. This section is divided into two parts. The first refers to incidents, nonconformity and corrective action. The second details continual improvement, with objectives defined and the process of achieving them explained.

Why With GITCHIA Certification?

  • GITCHIA Certification is an independent and renowned entity that aims to help organizations achieve their commitment to continuous improvement.
  • We analyze the clients’ needs so that our auditors, who are specialists in each field, perform a service that provides the maximum value evaluating your organization’s compliance.
  • Our teams develop specific certification plans according to our clients’ structure, processes and activities.
  • Our international presence, extensive product portfolio, and accreditations allow us to offer global and expert service, tailored to your organization’s needs.

ISO 50001:2018 – Energy Management System

ISO 50001 is based on the management system model of continual improvement also used for other well-known standards such as ISO 9001 or ISO 14001. This makes it easier for organizations to integrate energy management into their overall efforts to improve quality and environmental management.

ISO 50001:2018 provides a framework of requirements for organizations to:

  • Develop a policy for more efficient use of energy
  • Fix targets and objectives to meet the policy
  • Use data to better understand and make decisions about energy use
  • Measure the results
  • Review how well the policy works, and
  • Continually improve energy management.

Who Is This Standard Targeted At?

This document specifies requirements for establishing, implementing, maintaining and improving an energy management system (EnMS). The intended outcome is to enable an organization to follow a systematic approach in achieving continual improvement of energy performance and the EnMS.

The ISO 50001 Standard Aims to: 

Assist organizations in improving energy efficiency, energy use and consumption. To create transparency and facilitate communication on the management of energy resources. To promote energy management best practices and behaviors. To assist facilities in evaluating and prioritizing the implementation of new energy-efficient technologies. To provide a framework for promoting energy efficiency throughout the supply chain. To facilitate energy management improvements for greenhouse gas emission reduction projects. To allow integration with other organizational management systems such as environmental, and health and safety

Why Certify to ISO 50001?

Certifying your energy management system to the ISO 50001 standard may benefit your organization in many ways. A certified management system confirms that you are working structured and strategically to reduce the organization’s environmental footprint, and that you are committed to further improvement of environmental management.   

Certification to the standard can contribute to: 

Improvement of energy performance, including energy efficiency, use and energy consumption. Reducing environmental impact, including greenhouse gas emissions without affecting operations and simultaneously increasing profitability. Continual improvement of the energy management systems . Ensuring measurement, documentation, reporting and benchmarking of energy consumption. Credible market communication about energy performance efforts  

This document:

  • Is applicable to any organization regardless of its type, size, complexity, geographical location, organizational culture or the products and services it provides;
  •  Is applicable to activities affecting energy performance that are managed and controlled by the organization;
  • Is applicable irrespective of the quantity, use, or types of energy consumed;
  • Requires demonstration of continual energy performance improvement, but does not define levels of energy performance improvement to be achieved;
  • Can be used independently, or be aligned or integrated with other management systems.

Why With GITCHIA Certification?

GITCHIA Certification is an independent and renowned entity that aims to help organizations achieve their commitment to continuous improvement. We analyze the clients’ needs so that our auditors, who are specialists in each field, perform a service that provides the maximum value evaluating your organization’s compliance. Our teams develop specific certification plans according to our clients’ structure, processes and activities. Our international presence, extensive product portfolio, and accreditations allow us to offer global and expert service, tailored to your organization’s needs.

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